Benchmarking: Customer Service

Customer Service Benchmarking Association

Customer Service Benchmarking Association is an association of companies that conducts benchmarking studies to identify the best practices surrounding Customer Service issues that improve the overall operations of the members. Members of Customer Service Benchmarking Association are concerned with establishing and managing effective Customer Service agreements, as well as, developing measures of real performance and processes for maintaining relationships with customers.

The Customer Service Benchmarking Association™ is an association of companies that conduct benchmarking studies to identify the practices in customer service that improve the overall operations of its members.

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